ABTA & ATOL
We are a Member of ABTA which means on all of our Worldwide Motorhome Holidays you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
ABTA
Alan Rogers Travel Ltd (trading as Worldwide Caravan & Motorhome Holidays) is a Member of ABTA with membership number P7119, Y6434. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
In the first instance you should send details of your complaint to enquiries@alanrogers.com
We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
ATOL
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme, which is managed by the UK's Civil Aviation Authority (CAA). ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection will apply to your booking.
When booking a holiday that includes a flight you will receive an ATOL Certificate detailing the protection that applies to your holiday. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, only the parts listed will be ATOL protected.
For more information about financial protection and the ATOL Certificate go to: www.caa.co.uk/atol-protection